Understanding our handmade process & policies
Thank you for choosing Artisanal Affair! Each product is handmade with heart, so we kindly request your patience and understanding of our small-batch process. Please go through our policies to ensure a smooth experience.
To ensure longevity of your product:
And most importantly: give it lots of love every day. ♥️
Share all details (design, colour, text, etc.) write in the description or connect with us for better customisation clarity.
We put our heart into every creation and even add a personalised handwritten note with your order. Your love and reviews keep us growing, so thank you for being here and supporting handmade art.
Terms of Service & Privacy Policy
Welcome to Artisanal Affair! The terms "we", "us" and "our" refer to Artisanal Affair. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. Please read these Terms of Service carefully, as they include important information about your legal rights.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
We have made every effort to provide an accurate representation of our products. However, colors or product appearance may differ due to device settings. We do not warrant that the appearance or quality of any products will meet your expectations.
When you place an order, you are making an offer to purchase. Artisanal Affair reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process your payment.
Prices, discounts and promotions are subject to change without notice. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges. You agree to provide current, complete and accurate purchase and payment information.
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss passes to you.
Our Services are owned by Artisanal Affair and are protected by intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, or modify any content without our consent.
THE SERVICES ARE PROVIDED 'AS IS' WITHOUT ANY WARRANTIES. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions may not allow warranty disclaimers.
TO THE FULLEST EXTENT PROVIDED BY LAW, Artisanal Affair SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services. We are committed to protecting your privacy and being transparent about our data practices.
Contact Details: Name, address, phone number, email address
Financial Information: Payment card details, transaction information
Account Information: Username, password, preferences
Transaction Information: Items viewed, purchased, or added to cart
Device Information: IP address, browser information, usage data
Service Provision: Process orders, payments, shipping, and customer support
Personalization: Remember preferences and create customized experiences
Marketing: Send promotional communications and show relevant advertisements
Security: Detect fraud, protect accounts, and ensure secure transactions
Legal Compliance: Comply with applicable laws and regulations
We may share your information with:
Service Providers: Shopify, payment processors, shipping companies
Marketing Partners: For advertising and promotional services
Legal Requirements: When required by law or to protect our rights
Business Transactions: In case of mergers or business transfers
Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive a copy of your information in certain formats
Marketing Opt-out: Unsubscribe from promotional emails
Our Services are hosted by Shopify, which collects and processes information about your use of our store. Shopify may use this information to provide enhanced features and improve services across their platform.
Learn more: Shopify Privacy Policy
We implement security measures to protect your information, though no system is completely secure. We retain information only as long as needed for our business purposes and legal obligations.